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WARNING: THIS PRODUCT CONTAINS NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.
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Terms of Service

Terms of Service

  • Last updated: April 1, 2024
  • Version 2.1
  • Applies to all markets

Age restriction

This website and our products are intended only for adults of legal smoking or vaping age in your jurisdiction. By accessing ZMR Store you represent that you meet the minimum age required by applicable law. We may use third-party tools and reasonable steps to verify eligibility; providing false information may result in immediate termination of access.

1. Acceptance of Terms

Welcome to ZMR Store. These Terms of Service ("Terms") govern your access to and use of our website, mobile experiences, and related services (collectively, the "Services"). By using the Services you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Continued use after changes constitutes acceptance except where applicable law requires additional consent.

2. Eligibility & Age Verification

Nicotine notice

Many products sold through ZMR Store contain nicotine, an addictive chemical. Nicotine may be harmful. Use only as directed and keep products away from children and pets. Non-smokers and minors should not use these products.

To place an order and use the Services you must:

  • Be at least 18 years of age or the minimum legal age in your region, whichever is higher;
  • Have the legal capacity to enter into a binding contract where you live, and not be barred from receiving the Services under applicable law;
  • Provide accurate eligibility and identity information when requested and comply with any age-verification process we require;
  • Use the Services only for lawful personal use and in compliance with all local rules on tobacco, vapor, and related products.

3. Account Registration

Some features require an account. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.

  • Provide accurate, current account and contact information;
  • Notify us promptly of any unauthorized access or security concern;
  • Not share your account, sell access, or use another person's account without permission;
  • Not interfere with the security or integrity of the Services.

4. Product Information

We strive to display accurate descriptions, images, and specifications. Minor variations in packaging, labeling, or device appearance may occur by batch or region. Product availability is not guaranteed until checkout is completed.

5. Pricing & Payments

Prices are shown in the currency relevant to your selected market and may change without notice until your order is confirmed. Taxes, duties, and delivery fees may apply and will be presented before you pay. We use trusted payment partners; you authorize us and our processors to charge your selected payment method for the total order amount.

6. Order & Cancellation

When you submit an order, you make an offer to purchase. We may accept or decline orders for any lawful reason—including stock, compliance, fraud prevention, or shipping restrictions. If we cancel an order after payment, we will refund the charged amount using the original payment method where possible.

Cancellation windows and restocking fees, if any, are described at checkout or in order communications. Once an order is dispatched, cancellation may no longer be available and our returns process applies instead.

7. Shipping & Delivery

Delivery timelines are estimates and depend on carriers, customs, weather, and inventory. Title and risk of loss pass to you according to the shipping terms presented at checkout. You must provide a valid delivery address and ensure receipt where required by law.

8. Returns & Refunds

If a product is defective or not as described, contact support with your order number. Returns may be limited for hygiene, safety, or regulatory reasons (for example opened consumables). Refunds are processed to the original payment method unless we agree otherwise or law requires a different remedy.

9. Intellectual Property

All content on the Services—including logos, text, graphics, software, and compilation—is owned by ZMR Store or our licensors and protected by intellectual property laws. You receive a limited, revocable license to access the Services for personal, non-commercial use. No rights are granted except as expressly stated in these Terms.

10. Prohibited Uses

You agree not to:

  • Violate any law or infringe others' rights;
  • Use the Services to harass, abuse, or mislead others;
  • Attempt to gain unauthorized access to systems, accounts, or data;
  • Use automated means to scrape, overload, or circumvent security;
  • Resell products in bulk where we prohibit bulk purchases.

11. Limitation of Liability

To the fullest extent permitted by law, ZMR Store and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Services or products. Our aggregate liability for any claim related to the Services is limited to the amount you paid for the specific order giving rise to the claim, except where law does not allow such limitations.

12. Governing Law

These Terms are governed by the laws of the jurisdiction stated in your order confirmation or our corporate disclosures, without regard to conflict-of-law rules. Courts in that jurisdiction have non-exclusive jurisdiction over disputes, subject to any mandatory consumer protections where you reside.

13. Contact

Questions about these Terms or your orders? Reach us through the contact channels listed on the ZMR Store website (for example support email or contact form). We will respond as promptly as we reasonably can.